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Privacy Policy summary icon/image – Alt: “Your privacy matters, overview of data protection and confidentiality.”

Privacy Policy Summary

Your Privacy Matters to Us

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This Privacy Summary provides a plain-language overview of how EverHome Concierge handles personal information. It is intended to help you understand our privacy practices during onboarding, intake, and service delivery.

This summary does not replace our full Privacy Policy, Terms & Conditions, or Client Service Agreement, which continue to apply.

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1.    What Information We Collect

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We collect only the information needed to provide non-medical concierge services, including:

  • Contact details (name, phone number, email, address)

  • Emergency contact or authorized representative information

  • Service preferences, schedules, and instructions

  • Billing and payment details

We do not provide medical, personal care, or regulated health services and do not intentionally collect medical information.

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2.    How We Use Your Information

Your information is used to:

  • Understand your needs during consultation and intake

  • Coordinate and deliver requested services

  • Communicate with you or your authorized representative

  • Support safety, service quality, and improvement

  • Meet legal or contractual obligations

3.    Consent

 

By engaging EverHome Concierge services, you consent to the collection and use of your information for service delivery and coordination.

You may withdraw consent at any time. Please understand that doing so may affect our ability to provide services safely or at all.

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4.    Who We Share Information With

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We only share information:

  • With your permission or direction

  • With authorized family members or caregivers involved in your services

  • With vetted third-party providers when necessary (for example, transportation providers)

  • When required by law or where safety concerns arise

We never sell your personal information.

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5.    Confidentiality & Safeguards

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  • All EverHome Concierge staff and contractors are required to keep your information confidential

  • Information is accessed only when necessary for service delivery

  • Reasonable safeguards are used to protect your information

 

6.    Technology Support

If you receive technology assistance:

  • We only access devices or accounts with your consent

  • We do not store login credentials

  • Support is educational and non-medical

 

7.    Your Rights

You have the right to:

  • Ask questions about how your information is used

  • Request access to your information

  • Request corrections if information is inaccurate

 

8.    Questions or Concerns

If you have questions about privacy at any time, please contact us:

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📧 info@everhomeconcierge.com
📞 (613) 663-2379

 

This Privacy Summary aligns with EverHome Concierge’s Privacy Policy, Terms & Conditions, Client Service Agreement, and service-specific policies. In the event of any inconsistency, those documents take precedence.

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